Service Engineer Bedfordshire
Salary: £35,000 £45,000+ depending on experience
We are a growing manufacturer of specialist machinery seeking an experienced Service Engineer to join our Customer Care team. Due to an expanding customer base and increasing machine customisation, this is an exciting opportunity to take on a varied and technically rewarding role both in-house and out in the field.
Hours: Monday Thursday: 08:0017:00 | Friday: 08:0013:00 ( hour lunch break each day) Overtime will be required when travelling to and from customer sites.
The Role
Reporting to the Technical Director, you will be responsible for the installation, commissioning, and ongoing servicing of our machinery. Your key responsibilities will include:
1. Conducting site visits for installation, commissioning, operator training, upgrades, and fault finding/breakdowns
2. Writing, debugging, and commissioning software on-site for production line integrations
3. Providing remote software diagnostics and support for machine breakdowns and upgrades
4. Offering telephone and email support to customers experiencing machine issues
5. Logging service, spares, and installation enquiries and keeping the support log up to date
6. Liaising with internal teams (Spares, Service Administration) to ensure accurate customer status records