A well-established technology organisation in Scotland is seeking a Head of Service Management to oversee IT service delivery across various teams. The successful candidate will lead day-to-day operations, ensuring service stability and improvement within a hybrid model (3 days office, 2 days remote). Candidates should have extensive experience in service management, familiarity with the ITIL framework, and the ability to lead large teams effectively. This role offers an opportunity to shape a modern service management function in a dynamic environment.
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