Description
AllClear is one of the UK's leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.
We're proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.
We're now looking for a Customer Service Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do. If you're passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.
Why Join Us?
* Competitive Starting Salary: Basic Salary £25,000 up to £28,000
* Earnings Potential: Bonus potential of up to £200 per month
* 32 days' annual leave (including bank holidays) plus 1 day off for your birthday because your worth it
* A great benefits package, including:
* Company-paid health cash plan
* Company pension scheme
* Holiday buy scheme
* Staff discounts on travel insurance
* Ongoing training on our products
* Real career progression opportunities — we love to promote from within.
* A supportive, friendly team where your ideas and input are valued.
* Based in Cardiff, with easy transport links and plenty of nearby amenities.
Operational Hours:
* Monday to Friday: 8:30 AM – 8:00 PM
* Saturday: 9:00 AM – 5:30 PM
* Sunday: 10:00 AM – 5:00 PM
Key Responsibilities
* Deliver friendly, expert service that reflects AllClear's values, supporting customers with pre-existing medical conditions.
* Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported.
* Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims.
* Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch.
* Engage in ongoing training to improve knowledge and skills for career growth.
* Collaborate with colleagues to enhance customer experience and share constructive feedback.
* Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.
What We're Looking For
* Experienced in delivering exceptional service in a customer service or contact centre environment.
* Confident working towards sales and service targets, with a clear understanding of what great performance looks like.
* Skilled in building rapport and creating positive customer experiences—especially for those who need extra care or reassurance when travelling.
* Comfortable navigating contact centre systems and processes, and able to handle multiple tasks efficiently.
* Proactive and solution-focused—you think ahead, solve problems quickly, and always look for ways to improve.
* A strong team player who thrives in a collaborative environment and works hard to support shared goals.
* Passionate about helping people and making a real difference with every call, email, or chat.
About AllClear Travel Insurance
At AllClear, we believe everyone deserves the freedom to explore the world—no matter their age, destination, or medical history. Since 2000, we've helped over 3.5 million people get the travel insurance they need to go further, worry-free. Whether it's a once-in-a-lifetime adventure or a quick city break, we've got it covered.
We're proud to be one of the UK's leading travel insurance specialists, with top-rated policies (hello, 5-star Defaqto and Which? Recommended) and a 4.9-star Trustpilot rating that speaks for itself.
But here's the bit you really want to know…
We're not your average insurance company. With five offices, 500+ amazing team members, and plenty of big ideas, we're growing fast—and we want you to grow with us.
AllClear has been recognised as one of the top 10 insurance companies to work for, and it shows in how we treat our people. We offer:
Award-winning culture – Personal Lines Broker of the Year, Broker Innovation Awards, and more
Flexible working options – Because life happens
Competitive pay and benefits – Because you're worth it
Career development – We invest in your future
Inclusive, supportive teams – You'll never go it alone
1-Star Best Companies Accreditation – Yep, we're officially a great place to work
If you're passionate, proactive, and ready to work somewhere that values what you bring to the table, then you'll fit right in. We're big on integrity, innovation, and doing the right thing—for our customers and for each other.
Check out our current roles—we'd love to welcome you to the AllClear family.