Interim L1 Support Engineer - Laptop Re-Imaging Project
Contract: 1 Month Initial (with possible extension)
Positions: Ten Engineers
Start Date: 27/10/2025
Location: Fully On-Site
Overview
We are seeking ten Level 1 Support Engineers for a 1-month laptop re-imaging project, starting 27 October 2025. Engineers will be responsible for re-imaging end-user devices, ensuring a smooth deployment process, and providing deskside support for any post-imaging issues. This is a hands-on role suited to candidates with strong troubleshooting ability and excellent end-user communication.
Key Responsibilities
Re-image laptops using approved corporate build processes.
Verify successful deployment of Windows and core applications.
Provide deskside support for post-imaging login, configuration, and access issues.
Troubleshoot and resolve hardware/software issues.
Escalate unresolved incidents to L2 teams as required.
Accurately log work and resolutions in the ticketing system.
Deliver professional customer service to minimise downtime for users.
Skills & Experience Required
Previous experience in L1 / Desktop / Deskside / Field Support roles.
Familiarity with Windows 10/11, Office 365, Active Directory.
Hands-on experience with device imaging/deployment tools (SCCM, Intune, Autopilot or similar).
Strong customer service and communication skills.
Ability to work independently and as part of a team