Position
The Client Advisor represents the Company with clients. Is a professional in the sales of luxury goods, puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store
Responsibilities
1. Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
2. Is aligned to the style and to the Brand qualitative standards during the whole sales process and after- sales
3. Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
4. Receives and displays the products according to the established procedures
5. Constantly maintains a tidy working place according to the Company guidelines
Sales
6. Is responsible for the sales process following the Company standards (“Loro Piana Selling Ceremony”)
7. Provides and maintains a high level of customer service
8. Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
9. Takes part in the store and department meeting
Client Management and CRM
10. Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
11. Manages claims with the supervisor support
12. Turns every touch point with customers into a positive situations, always promoting Brand image
13. Communicates to the Management the collected information regarding clients
14. Executes the follow up of clients’ requests
Product
15. Participates to all the product presentations (of all the product categories) done in the store
16. Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
17. Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store
Visual
18. Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
Stock
19. Is always updated on the store stock in order to optimize sales
20. Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses
21. Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
22. Swiftly points out to his supervisor if something is missing
Profile
23. Previous work experience in a luxury boutique
24. Able to manage stress, adaptable and flexibility
25. Teamworking skills
26. Problem solving skills, sense of neatness and accuracy
27. Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
28. Good knowledge of English