Overview
Customer Care Technician/Plastic Surgeon role at Barratt Redrow. Join to apply for the Customer Care Technician/Plastic Surgeon role at Barratt Redrow.
What you’ll be doing
The Customer Care team makes sure home buyers receive the very best care following their home buying experience. In a customer-facing role, you’ll ensure homes are of the highest standard by being on hand with answers and practical help. Ideally you will have construction or building experience, but above all you should have a passion for quality and professionalism. You will report to the Customer Care Operations Manager or Customer Care Manager, represent the face of Customer Care within our customers\' homes, provide a high level of customer care, be punctual for appointments, and provide effective solutions to customer problems.
Responsibilities
* Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
* Resolve defects in a speedy manner to a high standard and ensure all works completed are signed by the customer
* Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
* Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
* Complete mileage forms, SHE forms, invoice forms and submit on the last day of the month
* Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
What You’ll Need
* Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
* Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met
Benefits
* Competitive Salary
* Competitive Bonus Scheme
* Private Medical Cover - Single Cover
* 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
* Choice of Flexible Benefits
* Enhanced Family Friendly Policies
Our Benefits Are Fit To Measure
Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.
Company Information
We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations.
Seniorities and Employment
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Engineering and Information Technology
* Industries: Construction
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