IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF ROLE:
* Suggest and implement process improvements where required.
* Provide technical advice and guidance to the Team Leaders and Customer Event Managers
* To provide coaching and support within the Service Delivery team to ensure that quality standards are met.
* Build and maintain relationships with other internal and external operational functions to deliver a cohesive end-to-end operational service.
* Identify system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to manager to resolve these.
* Support training and provide coaching to ensure services are delivered in line with customer expectations and company goals.
* Support the other departments in dealing with customer queries / escalations and complaints.
MAIN RESPONSIBILITIES
1. Manage own workload ensuring that the quality of all key tasks are completed on ti...