Broadband Technical Support – Daisy Group
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services – we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers, and through acquisition, so there’s always an exciting new opportunity to support UK businesses on the horizon.
We offer a competitive salary, a combination of base pay and performance incentives, and a range of benefits that help our team grow and succeed.
Job Details
* Salary: £23,809.50 per annum
* Location: Sheffield
* Working Hours: Monday to Friday, 8:30 – 18:30 / 3 Saturdays 9:00 – 17:00 (37.5 Hours)
Key Responsibilities
* Exceptional customer service levels – someone who truly goes above and beyond for their customers.
* Ability to upsell products and services.
* A champion of delivering sometimes complex information in a way everyone understands.
* A basic understanding of how telephone and broadband work.
* Configuration and supporting routers.
* Experience and understanding of wired & wireless technologies.
* Understand IP Networks, basic routing and how they are used to deliver broadband services.
Qualifications
* Ideally 1 year+ experience handling technical issues in a previous role, but the most important thing for us is that you have a real passion and confidence to take control of technical issues.
* Enjoy working in a fun, social, vibrant team environment.
* A logical problem solver that is flexible in their methods used to resolve customer problems.
* An understanding of ADSL, Fibre, home networking and associated broadband technologies.
* Have excellent people skills and great empathy with customers.
Benefits
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
* £500 referral scheme bonus.
* Professional development to help you achieve your personal goals.
* Eye care vouchers available and discounted Medicash membership.
* Sim deals for you and your family/friends.
* Access to discounts and savings at more than 1,200 retailers.
* An additional day off on your birthday or if you’re getting married.
Senior Level
* Entry level
Employment Type
* Full‑time
Job Function
* Information Technology
* IT System Training and Support
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