We are seeking a Customer Supply Chain Manager to oversee and optimise our Customer Collaboration function in the UK. This position is responsible for monitoring the total performance of how the company executes plans with Customers across Commercial and Supply Chain. Client Details The organisation is a prominent player in the FMCG sector, recognised for its innovative approach and commitment to delivering quality products. As a large organisation, it provides a robust structure and opportunities for growth within the procurement and supply chain department. Description Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams. Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance,) Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for improved service, reduced cost to serve (including Trade Terms compliance), improved on-shelf availability. Alongside this, the role owns the Customer contact strategy. Management of the team of Customer Collaboration Specialists providing support and structure for individual and team development, and set priorities / guidance for the extended Customer tea...