Job Description
As a Bailiff you will play a vital role working on the front line, dealing with people who are at some of the most challenging points of their lives.
About Us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our Justice system defends our fundamental rights and freedoms and protects the most vulnerable people in our communities.
Assessed Behaviours
* Making Effective Decisions
* Managing a Quality Service
* Communicating & Influencing
Your Role
To be a successful Bailiff you need excellent communication skills, the ability to assess circumstances swiftly, adapt accordingly and lead confidently in emotionally charged situations. You will visit people in their homes and businesses, calmly explaining why you are visiting and what options are available to help resolve matters. Demonstrate empathy, remain non‑judgmental, respect court users and carry out your duties while respecting the customers you meet.
You will receive full bailiff training, including Court Management systems, and be supported by mentoring within the field.
Further Information
The Bailiff role includes a £2,000 per annum allowance. Standard work hours are 37 hours per week; part‑time, flexible and job‑sharing options are available.
Driving licence and vehicle: A UK or EU driving licence is required, and you must have access to and be able to use your own vehicle. Following successful completion of the probation period, a lease car may be available. UK fuel allowances and full PPE will be provided.
Benefits
* Annual leave: 25 days on appointment, increasing to 30 days after five years.
* Paid public holidays and a privilege day.
* Choice of Civil Service pension schemes.
* Extensive training and development opportunities.
* Employee‑run networks and family‑friendly policies.
* Paid paternity, adoption and maternity leave.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on a fair and open competition basis, with equal opportunities for all. We are a disability‑confident employer and provide reasonable adjustments throughout the recruitment process.
Diversity & Inclusion
The Civil Service is committed to attracting, retaining and investing in talent across all backgrounds. We support veterans, long‑term conditions and all other disadvantaged groups.
Recruitment and Application
A 500‑word personal statement addressing the following prompt is required: "Please tell us why you are suitable for this role. Demonstrate your transferable skills, knowledge and experience in relation to the essential criteria outlined in the job description: Great communication skills both written and verbal, Commitment to providing a brilliant service for our customers, Ability to handle difficult conversations, Ability to provide information quickly and clearly, a real passion for supporting and helping people, and technical competence with IT systems. The statement should be original, truthful and fully linked to the essential criteria.
Application stages include a statement of suitability, interview and assessment of behaviours (Making Effective Decisions, Communicating & Influencing, Managing a Quality Service). A DBS Standard clearance is required. Artificial Intelligence may be used to support your application, but all content must be yours and not plagiarised.
Driving and Vehicle Requirements
* You must hold a valid UK or UK‑equivalent driving licence and must have your own suitable vehicle. If you lack a vehicle, you will not be considered until a suitable vehicle is in place.
* UK licence must be held for at least 12 months for leasing schemes and for work‑related mileage to be paid in accordance with allowances.
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