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Client:
Location:
Macclesfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
494519136172
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Joining our friendly and hardworking family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first-class service and keeping colleagues and customers safe at all times.
What will I be doing? No one day is the same as the next in TP branch life, but here are a few pointers:
* Our success is built on strong relationships with our customers, so it’s essential that you can help deliver the highest standards of service. The key thing is to be helpful and friendly; you will likely get to know our customers on a first-name basis.
* You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes, and help each customer with their purchase, taking our sales from good to great.
* You'll also be responsible for ensuring the safe and correct movement of our products around the branch.
* Safety is at the forefront of everything we do. Your aim will be to ensure that our standards never slip by adhering to all stay safe policies and procedures.
What experience do you need? This is a key customer-facing role. You need the ability to provide great customer service, build effective relationships, and work as part of a team. Previous experience of managing large customer accounts and developing relationships will be beneficial. We can teach you the rest.
Does this sound like you? We hope you can say ‘Yes’ to all of the characteristics below — they are in the DNA of all our fantastic Customer Service/Sales Expert. Are you:
* Someone who is highly adaptable, resilient, and tenacious, with high levels of energy and drive.
* Someone who thrives in a dynamic and fast-paced environment.
* Someone with a friendly and outgoing personality, happy to communicate face-to-face with customers and build strong relationships.
Being a Customer Service/Sales Expert in TP offers a fantastic opportunity to excel and develop your career if you choose. As a new colleague, you will be encouraged to enroll onto a TP development scheme — available to colleagues and managers at all levels of our business. You will know you are doing a great job and developing your career because we will support you with a development plan that embraces our values.
You’ll also receive £Competitive pay + Benefits, which include an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, and group-wide colleague discounts across the Travis Perkins Group (including Toolstation). Additionally, we offer online discounts at leading retailers, from airport parking to theme parks, dining out, and cinemas. Our working hours also promote a great work-life balance — most of our customers enjoy weekends and bank holidays off, and so can you!
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