The Company: Our client, an expert in their field is well established and deliver world-class technical support on behalf of their impressive client base. They have a fun working environment and genuinely value their employees offering great staff incentives.
The Job:
On behalf of client, we are seeking a Temporary Troubleshooting Content Editor to join them on a temporary basis until the end of 2025. This is 100% office based in their lovely offices in South Bristol.
In this role you will focus on using in-house tools to build, maintain, and optimise guided troubleshooting flows that empower end-users to resolve issues with their devices and prevent unnecessary repairs or returns. You will research and identify common problems using public resources, engineer reports, user manuals, and customer feedback, ensuring the recommended solutions are prioritised by relevance, success likelihood, and ease of execution. You will also utilise voice of customer analytics to continuously improve the effectiveness of troubleshooting flows.
Responsibilities
Build new troubleshooting scripts tailored to specific devices and features.
Filter devices by their unique features to create bespoke troubleshooting flows.
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