Overview
Join to apply for the Customer Service Executive role at Arnold Clark. We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Edinburgh Motorstore/Fiat/BYD branch in Sighthill and help customers get excited about our products.
Hours: You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
Responsibilities
* Preparing the showroom and cars for the day ahead
* Assist with showroom presentation and advertising
* Supporting the Sales department and delivering excellent customer experience
* Organising and accompanying customers on test drives
* Swotting up on our vehicles and manufacturers
* Learning about our products so you can help our customers find the perfect fit
* Enhancing the customer journey from enquiry to delivery
Essential Skills
* You’ll be a confident communicator who understands that a positive attitude gets great results
* Willingness to go the extra mile
* A full UK driving licence
* As happy working on your own initiative as you are in a team
* Ability and eagerness to progress within this role toward car sales
Benefits
* 33 days’ holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth – access to a GP 24/7 and cover for medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
About The Role
At Arnold Clark you’ll be known as a Product Genius, focused on the customer experience. Product Geniuses are in-branch experts who learn about our products and develop their communication skills to help customers make informed choices when buying a vehicle. This role supports the sales journey from enquiry to delivery, with full team backing from branch management. We’re seeking candidates who are curious, eager to learn, and capable of thriving as a team player with clear career progression into car sales.
Culture and Employment
Arnold Clark is committed to a diverse and inclusive workplace, celebrating collaboration and multiple perspectives. We care about our employees and communities, nurture talent, and encourage ambition. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.
Additional details
Location: Edinburgh, Scotland, United Kingdom
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