Overview
Gold Group is a successful, employee-owned recruitment business based in East Grinstead, West Sussex, supporting leading organisations across highly regulated and technical sectors, including Defence, Engineering, Life Sciences, Construction, IT and Renewables. We are looking to appoint a Relationship Manager to join our Client Solutions team, supporting and developing a portfolio of established defence accounts. This is a delivery-focused role with a strong emphasis on client relationships, service quality and account development, rather than new business sales.
The key part of your role as a Relationship Manager will be working closely with key defence clients. You will be responsible for ensuring consistently high standards of recruitment delivery and customer service. Your role will include:
* Managing end-to-end recruitment delivery across multiple live roles and disciplines
* Overseeing established defence accounts, ensuring timely and accurate delivery
* Building strong, trusted relationships with client stakeholders and hiring managers
* Acting as a key point of contact for clients, ensuring a high-quality service experience
* Proactively nurturing and developing existing accounts with the aim of becoming a preferred / top-tier supplier
* Maintaining compliance and best practice within a regulated defence environment
* Collaborating closely with internal consultants and delivery teams
This role is ideally suited to someone currently working as a Resourcer, Delivery Consultant or Account-focused Recruiter who enjoys managing multiple requirements and building long-term client relationships.
Responsibilities
* Manage end-to-end recruitment delivery across multiple live roles and disciplines
* Oversee established defence accounts, ensuring timely and accurate delivery
* Maintain relationships with client stakeholders and hiring managers
* Act as a primary point of contact for clients, delivering a high-quality service experience
* Develop existing accounts with the aim of becoming a preferred supplier
* Ensure compliance and best practice within a regulated defence environment
* Collaborate with internal consultants and delivery teams
What We Expect
* Experience within recruitment delivery, resourcing or account management
* Ability to manage multiple roles, clients and disciplines simultaneously
* Excellent relationship-building and customer service skills
* Strong organisational skills with the ability to prioritise and meet deadlines
* A proactive and solutions-focused mindset
* Confidence communicating with both clients and candidates
* An interest in developing accounts rather than pure sales activity
* Experience in defence, engineering or other regulated sectors would be advantageous but is not essential
What We Offer
* Employee Owned Trust (EOT) - share in the success of the business
* Competitive salary and benefits package
* Hybrid working opportunities
* Structured training and ongoing career development
* Supportive, collaborative team environment
* Annual company incentives and trips
* 10 days paid Christmas shutdown (not deducted from annual leave)
If you are a delivery-focused recruitment professional looking to move into a client-facing relationship management role within a stable, well-established defence environment, we would be keen to hear from you.
Recruitment and Privacy
Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
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