Salary: £40,000 - 45,000 per year Requirements: Excellent communication and interpersonal skills Ability to explain technical concepts clearly to non-technical users Keen interest in learning new technologies Proactive approach to professional development Professional approach to work and problem-solving Adherence to ITSM principles Ability to troubleshoot and resolve hardware and software issues effectively Proven experience working in an ITSM environment Knowledge of ITIL is an advantage Passion for process improvement Responsibilities: Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs) Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational Support the setup of new staff, including workstation preparation and account creation Administer and maintain IT infrastructure, including routers, switches, firewalls, and VPNs Monitor and maintain IT security through software updates and user education on security best practices Maintain the IT asset register, including logging and conducting regular audits Assist with IT-related projects such as system upgrades and migrations Create, update, and maintain technical documentation and user guidance Collaborate with internal and external teams/vendors to evaluate technical solutions Champion the use of self-service IT resources and provide basic training to users Manage event support for AV and live stream equipment Proactively identify opportunities for automation and process improvement Technologies: Cloud Hardware IoT Support ITIL ITSM Mobile Network Security AI AWS Azure Confluence GCP JIRA Office 365 More: We are a leading provider of software solutions, dedicated to helping cities and private operators streamline mobility and enhance user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter software solutions. This full-time, permanent role is based in London, requiring attendance on-site 3 to 4 days a week. We offer a competitive salary ranging from £30k to £45k plus benefits, and provide excellent growth opportunities for our team members. last updated 4 week of 2026