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Job Overview
You will supervise the day-to-day smooth running of the department, motivate the team to drive performance, and ensure all activities are completed on time and in a professional manner. This role will lead, guide, and support the team to deliver excellent customer service. Additionally, you will support the Contact Centre Management team in recruiting, inducting, and developing the capabilities of new and existing colleagues.
Note: This is a 6-month temporary fixed-term contract position.
Why work for LKQ
We prioritize our colleagues and the customer, supporting flexible working options and work-life balance. We seek passionate individuals committed to excellence and supporting career development within our business.
Key Responsibilities
1. Manage retail operations, resources, and customer service within the branch, including line management of the Weekend Retail Assistant.
2. Conduct regular reviews to enhance colleague engagement and support development, emphasizing a safety-first culture.
3. Deliver daily briefings to ensure performance aligns with key metrics and KPIs.
4. Ensure compliance with health and safety legislation across all retail counter areas.
5. Maintain operational standards to achieve excellence and efficiency.
6. Lead a customer-focused retail team, fostering a service-oriented environment.
7. Adhere to processes for returns, credits, and warranties to improve customer experience.
8. Ensure stock availability and accurate stock movement processes.
9. Deliver efficient service levels, including click-and-collect processes.
10. Collaborate with operations and sales teams to maximize customer opportunities.
11. Ensure compliance with financial audits and store standards to support growth.
Skills and Experience
* Excellent communication skills to develop customer relationships.
* High focus, energy, and drive.
* Commitment to delivering top-tier customer service.
* Flexibility in tasks with strategic thinking support.
What We Offer
* Pension
* 22 days annual leave
* Retail discounts and benefits
* Career progression opportunities
* 24-hour Employee Assistance Programme for support
LKQ Euro Car Parts is a leader in the automotive aftermarket, providing vehicle parts and innovative digital and service solutions. Join us to start your career.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Automotive
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