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We have fantastic opportunities for service advisors to join our fast-paced, busy aftersales teams. You will be the first point of contact for all service customers, managing their customer journey from start to conclusion.
As such the ability to deliver exceptional levels of customer satisfaction is a must, putting customers at the heart of everything you do, building relationships and loyalty so customers come back time and time again.
Key role responsibilities;
* Meet and greet our customers in a polite and courteous manner both in person and on the phone
* Arrange for customers’ vehicle to be booked in for work to be completed
* Have a clear understanding of the customer’s needs, correctly interpreting the instructions to complete job cards/repair orders
* Inspect vehicles with the customers beforehand, then again after work has been completed
* Assist with planning the forward capacity of the workshop, liaising with all relevant departments
* Monitor all work to ensure that it is completed by the times required
* Ensure our customers are kept fully updated with the progress of their vehicles, and works to be carried out
* To seek, record and communicate authority for any extra work required
* Cost the work and raise invoices, and take payments for work carried out
* Promote and Sell Service Plans
Experience, skills and attributes;
* A full UK driving licence is essential
* Experience of working within a service department is preferred. however, candidates with a strong customer service background will be considered. Full training will be provided
* Outstanding communication skills, both in-person and on the telephone
* Previous experience with DMS systems, e.g., Kerridge, would be an advantage
* Be committed to providing the highest quality of service to customers
* A self-starter who can work under their own initiative, multi-task and achieve deadlines through exceptional time management
* High level of accuracy with excellent attention to detail
* Strong organisational skills and the ability to follow processes
Hours:08:00 to 18:00 Monday to Friday, 1 in 3 Saturdays 08:00 to 12:30
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