Job Description
Role Description
The Customer Care Coordinator will handle day-to-day tasks such as addressing customer inquiries, managing service requests, ensuring customer satisfaction, and resolving issues efficiently. The role will require effective communication with customers and internal teams to maintain a high standard of customer service and enhance the overall customer experience.
Qualifications
* Proficiency in Customer Service, Customer Satisfaction, and Customer Support to meet and address our client needs promptly and effectively
* Experience in ensuring and improving Customer Experience through proactive and empathetic engagement
* Strong Communication skills, both verbal and written, to effectively liaise with diverse stakeholders
* Ability to multitask, remain organized, and prioritise tasks in a fast paced environment
* Knowledge of residential construction and post sale customer care processes is desirable
* Proficiency in using standard office software and customer relationship management (CRM) tools is an advantage
* Knowledge of NHBC and NHQC guidance is desirable