This role is a 16‑hour contract with weekend availability may be required. Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience, working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
What You'll Be Doing
Customer Experience
* Lead by example and coach the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
* Promote and compile customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign‑ups.
* Introduce customers to, and champion within the team, multichannel shopping through endless‑aisle orders.
Product Presentation and Visual Standards
* Maintain high visual standards in‑store.
* Support floor moves, mannequin and window displays, and replenishment.
* Understand the features (fits, style, fabrics) of our product ranges, promote these within the team, and explain these to our customers.
Commercial Management
* Make commercial decisions and be proactive with stock, promotions, and opportunities to drive sales.
* Support the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set‑up, sale launch and promotions.
* Communicate the shop's Key Performance Indicators (KPIs) to the team and strive to continuously improve team performance.
* Lead team briefs in management absence to ensure the team are set up with the information and motivated to achieve targets.
Team Management
* Organise and support the running of the shop through staff management processes such as Rotageek.
* Use company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
* Assist management in creating a positive atmosphere in the shop focused on delivering the best sales and customer experience results.
* Support with motivating and rewarding the team through praise and recognition.
* Live our Brand Values and champion these within the team.
* Delegate tasks to the team appropriately to ensure the day‑to‑day running of the shop.
* Identify priorities and plan accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
* Seek out opportunities to train and develop the team.
* Assist management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
* Cascade People Team communications such as Retail Family Gathering to the team.
Operational Support
* Process deliveries efficiently and ensure that on the shop floor products are replenished and always available for customers.
* Assist in supervision of stock takes and audits to ensure accurate reconciliation.
* Support compliance and day‑to‑day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in‑store systems and processes.
* Show good understanding of policies and procedures.
* Escalate operational issues and risks to relevant function.
* Understand the Health & Safety and emergency procedures in store and lead and hold responsibility for these during management absence.
* Support visits from internal stakeholders with a professional approach.
* Hold responsibility for efficient and accurate ship‑from‑store and Click + Collect processes.
* Assist with stocktake and audits to ensure accurate reconciliation.
Doing Good Stuff
* Hold an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
* Understand our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
* Quarterly bonus opportunity
* Up to 25 days holiday per annum plus bank holidays
* 2 days paid (as per your contracted hours) per year to volunteer in the local community
* 50% product discount
* Annual uniform allowance
* BUPA Dental Insurance
* Healthcare cash plan and Life Assurance
* Interest free season ticket loan
* Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
#J-18808-Ljbffr