The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
About Parameta Solutions
Parameta Solutions, the data and analytics division of inter-broker dealer TP ICAP, is a leading global provider of OTC Market Data. From pre to post trade, their solutions help clients manage complex markets more effectively.
In May 2022, the firm became an FCA authorized benchmark administrator. This license has allowed the company to take on administration of the nine TP ICAP interest rate swaps benchmarks that were previously administered by Moorgate Benchmarks. In April 2023, the firm was also approved as an ESMA authorised benchmark administrator, making it the first IDB to administer OTC benchmarks and indices across Europe AND the UK.
Central to Parameta’s purpose is partnering with clients to create true value. The team is focussed on helping clients navigate changing market conditions, not only by providing world-class proprietary data but also the analysis and insight that will fuel their strategies.
Role Overview
The Client Success Team is a post‑sales function dedicated to delivering value for our clients, building strategic relationships, and ensuring high levels of satisfaction and retention.
As a Client Success Associate (CSA) for EMEA, you will partner closely with Client Success Managers to support the full lifecycle of client engagement—from initial scoping and onboarding through day‑to‑day management and service delivery. You will play a key role in understanding client goals, identifying challenges, and collaborating internally to drive an exceptional client experience.
This role works cross‑functionally with Sales, Data Engineering, Product, Operations, Marketing and, where required, third‑party vendors, to strengthen relationships and support revenue growth.
Key Responsibilities
* Support an assigned client portfolio as a strategic partner—driving engagement, satisfaction, and retention, and demonstrating clear ROI.
* Engage directly with clients to understand their business priorities and success criteria, ensuring delivery against agreed outcomes.
* Use Salesforce dashboards and reporting to monitor client activity, identify trends, and drive proactive engagement.
* Review, document, and optimise internal processes to enhance efficiency and client experience.
* Collaborate cross‑functionally to resolve client issues quickly and effectively.
* Capture client feedback, testimonials, and referrals to support advocacy initiatives.
* Identify opportunities for upselling, cross‑selling, and packaging new propositions.
* Partner with Data Engineering, Product and Support teams to share insights from end‑users and contribute to product and service improvement.
* Travel within EMEA as required.
* Perform additional duties and projects as needed to support the business.
Experience & Competencies
Essential
* Demonstrated communication and interpersonal skills with the ability to understand diverse client needs and provide effective solutions.
* Ability to work confidently with stakeholders across teams and regions.
* Comfortable operating in a fast‑paced, evolving environment with high levels of change.
* Proven documentation skills and attention to detail.
* Proficiency in Salesforce.com and Microsoft Office (Word, Excel, PowerPoint).
* Self‑starter mindset with strong problem‑solving skills, adaptability, and a desire to grow.
* Fluency in English (written and verbal).
Desired
* Additional language skills (written and verbal).
* Experience within Market Data or Analytics.
* Ability to build credibility and rapport across multiple levels of a client organisation.
* Interest in developing financial and technical knowledge related to Parameta Solutions’ products.
* Strong interpersonal skills and a consultative, client‑centric approach.
Band & Level
* Professional / 5
#PARAMETA #LI-Hybrid #LI-ASO
Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
UK - 135 Bishopsgate - London