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Lead Technical Recruiter (Digital Data and Technology DDaT) - for Engineering, Quality Assurance and Test (QAT) and UCD Professions at UK Home Office
As Principal User Researcher, you will lead by example, managing discoveries in PPPT to ensure that products begin in the right way. You will work directly with policy teams to understand what they need and help them to understand how excellent User Centred Design can have a huge impact.
What will you be doing?
Your main day to day responsibilities will be:
* Facilitating activities that help teams and stakeholders define and understand the problem space.
* Ensuring that delivery teams are unified around user needs, and progressing on the basis on a shared understanding of users.
* Ensuring that research reaches participants from the full range of user groups.
* Planning and managing how user research is done, working with other disciplines to ensure effort and activity are aligned and impactful.
* Establishing an effective UCD culture within the discoveries team, and connecting it to UCD culture across PPPT.
* Persuading stakeholders of the value of user research, helping them to align with UCD, and supporting them to understand digital delivery.
* Building the UCD profession within the discoveries team.
* Assuring the quality of user research activities and outputs, both as a lead practitioner, a mentor, and an assessor.
* Managing other user researchers, including setting goals, conducting performance reviews and mentoring junior members of staff.
Your skills for this role
You’ll have a demonstrable passion for UCD, with the following skills or demonstrable experience in:
* Persuading stakeholders to adopt a user-centred, evidence-based approach by presenting information and arguments clearly and convincingly, both verbally and in writing (Lead essential criteria).
* Advising on the application of appropriate user research methods across different lifecycle phases, as well as extensive hands-on experience in applying these methods.
* Researching with diverse audiences to help teams deliver accessible and inclusive digital services.
* Driving the standards for ethical research practice to ensure the safeguarding and wellbeing of participants and researchers.
* Acting autonomously and with authority, while dealing effectively with changing priorities and deadlines.
* Understanding organisational strategy and objectives, and aligning user research activity with these.
* Exceptional pension: Employer contribution of 28.97%.
* Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.
* Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
* Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).
* Inclusion and recognition: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.
Learn more about our benefits: Benefits - Home Office Careers
Please note: This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.
Ready to lead and innovate? Click "Apply" to access the full job description and salary details.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Design, Production, and Writing/Editing
* Industries
Government Administration, IT System Design Services, and IT Services and IT Consulting
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