About MedicsProCare Ltd
MedicsProCare Ltd is a healthcare-focused organisation dedicated to delivering efficient, high-quality support services to healthcare professionals and clients. We pride ourselves on professionalism, responsiveness, and operational excellence.
Role Overview
The Front Desk & Office Support Officer will serve as the first point of contact for MedicsProCare Ltd, ensuring a professional and welcoming experience for all clients, healthcare professionals, and visitors. This role combines front desk responsibilities with administrative and operational support, ensuring smooth day-to-day office coordination.
Key Responsibilities
Front Desk & Reception
* Greet and welcome visitors, clients, and healthcare professionals in a professional manner
* Manage incoming calls, emails, and enquiries, directing them appropriately
* Maintain a clean, organised, and professional front desk environment
* Handle appointment bookings and general enquiries
Office Administration
* Provide day-to-day administrative support including data entry, filing, and document management
* Maintain accurate staff and client records
* Prepare basic reports, letters, and internal documents
Scheduling & Coordination
* Support staff scheduling, shift coordination, and appointment management
* Liaise with healthcare professionals and clients to confirm bookings
* Assist with onboarding documentation for new staff
Compliance & Documentation
* Ensure staff records, certifications, and compliance documents are up to date
* Support internal audits and documentation checks
* Maintain confidentiality of sensitive information
Operational Support
* Assist with office coordination and general operations
* Support team members with administrative tasks as required
* Identify areas for process improvement and efficiency
* Marketing within the community
Key Skills & Competencies
* Excellent communication and interpersonal skills
* Strong organisational and multitasking ability
* Professional and customer-focused attitude
* Attention to detail and accuracy
* Ability to work in a fast-paced environment
* Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience & Qualifications
* Familiar with front desk, receptionist, or administrative role
* Experience in healthcare, recruitment, or service environments would be appreciated.
* Familiarity with scheduling or coordination tasks is an advantage
Personal Attributes
* Friendly, professional, and approachable
* Reliable and proactive
* Strong sense of responsibility and discretion
* Calm under pressure
* Well-presented and confident
What We Offer
* A supportive and professional working environment
* Opportunity to gain experience in healthcare operations
* Career development opportunities within a growing organisation
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