The Role
Job Title – Case Manager
Location – Birmingham
Hours – Full Time (Mon-Fri 9:00 – 17:30)
What you’ll do
Clients
* Develop strong relationships with clients and colleagues
* Develop strong relationships with insurers
* Deal with client quote requests, placements, renewals and mid‑term adjustments
* Ensure transactions are conducted with full transparency & accuracy
* Develop strong relationships with markets
Broking
* Create comprehensive client and broking documents as required
* Obtain quotes, indications and endorsements
* Technical duties (including data entry, credit control, bordereau production and chasing subjectivities)
* Assist in planning the most appropriate insurance programme for the client’s demands and needs
* Provide advice, support and training to colleagues and direct reports
Compliance
* Ensure compliance with all applicable Company and/or Group policies and procedures
* Ensure correct authorisation is obtained and processes followed when required by the Company and/or Group policies and procedures
* Ensure compliance with legal and regulatory requirements
* Ensure that own performance, HR and T&C records are up to date and meet the Company and/or Group’s requirements
* Maintain accurate records and deal with correspondence appropriately
* Ensure compliance with Anti Bribery and Corruption policy and procedures
Who we’re looking for
* Ideally 2+ years commercial insurance experience but training will be provided
* Negotiation and influencing skills
* Enjoy solving problems
* Team player, and able to build sustainable relationships
* Professional and personable
* An ability to learn
* IT Literacy with a working knowledge of Word and Excel required
* Good organisational skills and ability to multi‑task and plan own workloads
* Strong attention to detail and ability to produce accurate work under pressure
* Previous experience of line management
Professional Qualifications
* Qualified to CERT CII level or above or progression towards gaining professional qualifications is desired
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don’t really exist. If you’re happy and healthy at home, you’re more likely to be happy and fulfilled at work – and vice versa. That’s why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity – there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other, in the small everyday moments and the bigger challenges
* We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a lifelong journey to become an ever‑more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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