Hours per week: 30 Shift pattern: Monday-Sunday, Mornings, Evenings and Weekends. Full flexibility across the week required, working 5 out 7 days per week. Enhanced Rate: £12.74 per hour (when carrying out Supervisory duties)Additional: £1.50 per hour for any hours worked between 11pm and 6am As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate. Key responsibilities include: Welcoming and engaging customers, ensuring a great experience every visit Promoting offers, events, and new games Handling cash and providing change accurately Serving refreshments and keeping the venue clean and welcoming Supporting with opening/closing procedures and supervising the team when needed Upholding our Challenge 25 policy and ensuring compliance with gambling legislation