Job Purpose
* To work alongside the House Manager and team to create a strong, dynamic and inclusive working environment
* To be an ambassador of and follow-up on all Ronald McDonald House Charities UK policies
* Assist with producing and managing House budgets
* Take responsibility for the House operations in the House Manager’s absence
* Support the House Manager in establishing and developing community and fundraising partnerships
Key Responsibilities
* Coaching and leading a team of people and supporting roles to balance the challenge of communal living and creating a supportive home-from-home environment
* Working with the team to allocate rooms and standardise family introductions to the House
* Coordinating administration and operational duties within the team
* Establishing and developing valuable donor relationships, ensuring all fundraising opportunities are explored and passed on appropriately
* Working to an agreed budget and understanding the importance of maintaining tight controls within the House
* Ensuring personnel files are accurate and complying with Charity and legal regulations
* Understanding and following policies and procedures for the House’s key control system
* Overseeing full and proper use of database systems
* Managing the House team schedule
* Managing House volunteers
* Being involved in House events and activities
* Building relationships with internal and external stakeholders
* Being fully flexible to provide on call duties on a regular basis to be shared with the House Manager
Knowledge and Experience
* Experience of line management
* Experience of working/managing in a communal living environment (desired not essential)
* Basic understanding of employee relations i.e. disciplinary investigation and performance systems
Skills and Abilities
* Ability to manage a team to achieve high standards of House operations and build and maintain relationships
* Excellent verbal and written communication skills and confident in communicating with a wide range of audiences
* Good IT skills
* Be able to show empathy while maintaining professional boundaries
* Demonstrates an understanding of and maintains the principles of confidentiality
* Ambitious, self-motivated and enthusiastic
* Understands or willing to learn medical terminology most frequently used by resident families
Our Diversity Statement
We aim to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences should be celebrated as this enables us to be a better team - one that makes better decisions, drives innovation, and delivers better results.