2 days ago Be among the first 25 applicants
Hours: 42.5 hours Monday to Friday
Location: Exeter
Salary: up to £28,050.00 per annum
Job Title: Planner
Mears is the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, committed to delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Responsibilities
* Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
* Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
* Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
* Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
* Work closely with administrators, supervisors, and contractors to ensure a seamless service.
* Cover for other planners when needed and attend meetings or training sessions as required.
* Follow company policies and Health & Safety requirements at all times.
* Assist with reporting and performance monitoring to ensure KPIs and targets are met.
* Help prioritise emergency and urgent jobs to minimise disruption for residents.
* Maintain accurate records, data, and documentation for audits and compliance.
* Support continuous service improvements by suggesting ways to streamline planning and scheduling.
* Provide general administrative support to the repairs team when required.
Required Qualifications and Experience
* Experience in a similar role with comparable duties.
* Strong written and verbal communication skills.
* GCSE (or equivalent) in English & Maths.
* Experience working in a fast-paced, pressured environment.
* Strong IT skills with the ability to use job management and scheduling systems.
* Excellent time management, organisational, and communication skills.
* Customer‑first approach with the ability to handle challenging situations.
* Knowledge of repairs and maintenance processes.
* Experience scheduling and planning multi‑trade repairs using an ICT appointing tool.
Benefits
* 25 days annual leave plus bank holidays.
* Leading pension scheme.
* Annual Mears Fun Day.
* Volunteering Leave – paid volunteering in the community.
* Staff perks with Mears Rewards – discounts of up to 10% on groceries, holidays, eye test vouchers, and share‑save scheme.
* Family friendly policies.
Contact: Francesca Swan (francesca.swan@mearsgroup.co.uk)
We are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme. We also hold an Endorsed Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
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