Starting salary: £29,622
Contract type: Fixed-term
Grade: 2
Location: Kildrummy, Corgarff, and Tolquhoun Castles
Working Hours: 35 hours per week (including weekend work)
Interviews: To be held in person at Duff House on Week Commencing 1st June
Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to our castles at Kildrummy, Corgarff and Tolquhon during the season.
Our experienced team welcome visitors from around the globe drawn by Scotland’s magnificent architecture and rich history. Visitors are eager to be informed about the sites and are often excited and inspired by their experience.
Grampian contains a wealth of staffed and unstaffed HES sites, and the castles of Corgarff, Kildrummy and Tolquhon showcase the wide variety of fortifications that reflect the tumultuous history of the region. As Visitor Experience Supervisor you will support the Roving Manager in a varied role supervising small teams of Visitor Experience Assistants and ensuring the development and delivery of exceptional visitor experiences across three locations throughout the summer season.
Benefits of joining us at Historic Environment Scotland
* Enrolment onto a Civil Service Pension scheme – 28% employer contribution
* 25 days annual leave, pro‑ra (increasing to 30 days after 3 years) + 11.5 public holidays
* Reimbursement for relevant professional subscriptions
* Support for further education and personal development
* Study leave for work related courses
* Flexible working hours (where appropriate)
* Free entry to all of our properties (with up to three guests)
* Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role
* Support the Monument Manager (where applicable) in leading a team of Visitor Experience Assistants at your site in delivering exceptional visitor experiences.
* Work with the Monument Manager to support developing the visitor experience at the site, including contributing to and attending any relevant team meetings.
* Support the Monument Manager in ensuring the site is properly resourced and assist with any recruitment as required.
* Ensure compliance with health and safety, fire and security, HR and safeguarding procedures. Ensure health and safety processes and procedures are adhered to.
* Support the Monument Manager in ensuring that the site is presented in a way to exceed visitor expectations but also act as the first point of contact for any complaints and look to resolve and expand as appropriate.
* Support the Monument Manager in team compliance with cash reconciliation, financial compliance, banking and reporting procedures.
* Support the Monument Manager and DVCM with community engagement activity.
* Line management responsibility for a team of Visitor Experience Assistants.
* Work as part of a team to ensure that the Quality Assurance grade is maintained and participate in local action plan delivery.
* This role requires the postholder to act as keyholder for the site.
Essential
* IT skills and the ability to use basic online functions
* Cash handling experience
* Passion for delivering the highest standards of customer service
* Ability to communicate effectively to colleagues at all levels
Find out more about desirable skills and experience in our full job description.
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.
Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.
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