Overview
Are you ready to lead and innovate in the dynamic world of IT solutions? We are seeking a passionate and experienced Senior Commercial Services Manager to lead our global IT Commercial Services (CS) Center of Excellence (COE). You will own the strategic direction, drive operational excellence, and ensure the continuous optimization of the IT solution landscape supporting our worldwide sales and marketing functions. This encompasses comprehensive responsibility for the global Salesforce and broader Sales and Marketing solution strategy and lifecycle, ensuring rigorous alignment with overarching business objectives to deliver significant measurable value and a competitive edge across the commercial domain. Join us at WD-40 Company and be part of a team that thrives on innovation, collaboration, and continuous improvement!
Note: Text kept from the original job description to reflect responsibilities and expectations.
What You’ll Be Doing
COE Strategy and Execution
* Develop and execute COE strategy, including the identification and development of people, processes, and technologies best practices and standards.
* Make strategic decisions to ensure successful architecture, design, integrations, governance, and project execution.
* Leverage AI and data analytics to drive informed decision-making.
* Effectively lead and manage the Commercial Services team by fostering growth, providing mentorship, and ensuring alignment with organizational goals.
* Ensure complex business requirements are effectively captured and properly understood using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
* Manage the development and adoption of systems through effective change management practices and training across all stakeholder groups.
* Lead cross-functional collaboration in educating and guiding as primary methods of influence.
* Effectively manage vendors and partners to ensure performance, service delivery, and value.
System Implementation and Rollout
* Oversee the successful implementation of multi-year, global rollouts, or enhancements of Sales and Marketing solutions such as CRM.
* Collaborate and counsel with business partners, executives, and IT leaders utilizing SaaS platforms to deliver a high level of stability, compliance, security, flexibility and value, while ensuring minimal disruption to business operations.
* Collaborate with cross-functional teams to define system requirements and configuration.
System Enhancement and Support
* Identify and implement system enhancements and optimizations to improve efficiency, automation, and meet evolving business needs while reducing costs.
* Establish robust support processes and procedures to ensure stakeholder desired level of availability and timely resolution of issues.
* Ensure proper level of system upgrades and patches to maintain optimal performance and security.
Risk Management and Compliance
* Identify and mitigate potential risks associated with system failures and security breaches.
* Ensure compliance with Information Security requirements and industry standards.
What You’ll Bring To The Role
* Bachelor's degree in Computer Science, Information Technology, Management of Information Systems, or significant years of technology field experience.
* Master’s degree, preferred but no required.
* ITIL certification and other Technical Certifications.
* Extensive in-house experience managing medium-scale, multi-national enterprise SaaS including Salesforce and other S&M technology.
* Excellent leadership skills across diverse global business CRM, ISV, and teams.
* Experience in a “hands-on” CRM administration role.
* Experience in a multi-country role, working across different cultures and time zones.
* Deep knowledge of Salesforce connected ISV solutions, and other enterprise-level sales and marketing solutions, including Sales Cloud, Marketing Cloud, Service Cloud, Commerce Cloud.
* Strong technical expertise in system architecture, integration, and data management.
* Proficient at leading others in a purpose-driven and values-based organization to enhance individual and organizational performance.
* Excellent project management and organizational skills.
* Strong written and verbal communication and presentation skills, presenting information in an efficient form to both technical and non-technical audiences.
Total Rewards
Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends!
About Us
At WD-40 Company, we believe that purpose-driven and values guided people create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.
Why You Should Apply
* A strong values-aligned organization where contributions are acknowledged and rewarded, and where 91% experiences a sense of belonging.
* A learning-based culture where 85% of our people believe they can achieve their career objectives.
* Over 94% employee engagement as of the February 2025 global employee survey results.
* 96% of our people report that they “love to tell people that they work for WD-40 Company”!
Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.
Thank you for considering WD-40 Company in your career search!
#PositiveLastingMemories
At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
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