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Property helpdesk administrator

Buxton
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Helpdesk administrator
Posted: 20h ago
Offer description

Job Title - Property Helpdesk Administrator
Location- Buxton
Contract Type - Permanent
Salary - GBP30,000 - GBP35,000 DOE

About the Role

Our client is seeking a proactive and customer focused Property Helpdesk Administrator to join our dedicated team supporting their local authority properties. This is a vital role where you will be the first point of contact for tenants and property users, providing assistance and information on a range of property related queries.

You will play a key part in ensuring residents and stakeholders receive timely, accurate support regarding property maintenance, access issues, repairs reporting, and general property management enquiries.

Key Responsibilities

* Act as the first point of contact for all incoming property related enquiries via phone, email, and helpdesk systems
* Provide accurate information and advice in line with local authority policies and procedures
* Log, track and update queries within internal systems to ensure timely resolution
* Liaise with internal teams, contractors and service providers to coordinate responses and follow-ups
* Maintain accurate records and ensure service standards and response times are met
* Support the wider property team with general administrative tasks as required
About You

To succeed in this role, you should have:
* Previous experience in a customer service, helpdesk, or administrative role (property or public sector experience desirable)
* Excellent communication and interpersonal skills
* Strong IT skills, including experience with Microsoft Office and helpdesk/ticketing systems
* An organised, detail-oriented approach with the ability to prioritise and multitask
* A genuine interest in helping people and resolving issues effectively
Our Client will Offer
* A supportive and collaborative working environment
* Training and development opportunities
* A role with real social impact, helping local communities
* Competitive benefits package including, pension, holiday allowance and flexible working
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