Job Title: Business Support Officer (Repairs Coordinator / Scheduler)
Location: Hillingdon (Office-Based)
Working Hours: Monday to Friday, 8:00am–4:00pm or 8:30am–4:30pm
About the Company
We are working with a well-established main contractor specialising in refurbishment projects across multiple sectors. With over 30 years of industry experience, the company has built a strong reputation for delivering high-quality projects and exceptional client satisfaction.
Their diverse portfolio includes: Social housing maintenance, Office refurbishment, Building development, Hospital and school refurbishments, High-end residential developments
Role Overview
We are seeking an experienced and highly organised Business Support Officer (Repairs Coordinator/Scheduler) to support the delivery of a major social housing maintenance contract for a local authority, with opportunities to contribute to additional contracts as the business expands.
This is a key role focused on coordinating repairs, scheduling works, and ensuring the smooth day-to-day operation of contract support functions.
Key Responsibilities
* Organise and schedule repair and maintenance tasks for trade operatives
* Assign workloads effectively to maximise efficiency and meet service deadlines
* Track the progress of jobs and ensure systems are updated in real time
* Serve as the main point of contact for operatives, supervisors, and internal departments
* Communicate with clients, including local authority stakeholders, as required
* Ensure all activities are accurately recorded and completed in line with agreed service levels
* Maintain up-to-date and accurate data across internal systems
* Provide administrative and operational support to the wider contract team
* Manage scheduling challenges and prioritise urgent or emergency repair requests
Key Requirements
* Experience in a coordination, scheduling, or business support role
* Background within social housing, property services, or facilities management
* Demonstrable experience in planning and scheduling repairs
* Solid understanding of responsive maintenance environments
* Experience working with local authority contracts is advantageous
Skills & Competencies
* Confident user of Microsoft Office and general IT systems
* Familiarity with housing management systems (Oneserve experience is a strong advantage)
* Excellent organisational skills with the ability to manage competing priorities
* Comfortable working in a fast-paced, reactive environment
* Strong written and verbal communication skills
* Proactive problem
What’s on Offer
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Supportive and collaborative working environment
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Opportunities for career development and progression
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Exposure to high-profile local authority contracts
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Stability within a growing and reputable organisation
Additional Information
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Fully office-based role in Uxbridge (no remote working)
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Requires reliability, flexibility, and a proactive approach
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Opportunity to support additional contracts as the business grows
Apply now to join a forward-thinking contractor delivering impactful refurbishment projects across the UK