Membership Administrator
Location: Grantham (4 days office-based, Friday remote) Reporting to: Head of Membership Processes
About the Role
We are seeking a highly organised and detail-oriented Membership Administrator to join our team. This role provides essential administrative support to the Membership Process and Membership Development Teams, as well as the Director of Membership. You will also manage the Grantham office building and assist with events.
Key Responsibilities
* Support membership onboarding and subscription processes, including renewals and lapsed members.
* Assist with finance processes such as reciprocal agreements and bulk invoicing.
* Maintain and update member database records and produce reports.
* Handle membership subscription enquiries.
* Support licensed activities including scrutineering, professional review interviews, and CPD audits.
* Conduct due diligence checks with guidance from the Head of Membership.
* Manage the Grantham office and coordinate onsite events (room layouts, catering)
Person Specification
The ideal candidate will have strong business skills gained through education or industry experience. Full training will be provided; prior experience with a professional body is not required.
Essential Skills:
* Excellent attention to detail
* Strong administration and IT skills (MS Word, Outlook, Excel)
* Good organisational and time management abilities
* Effective communication and people skills
* Team player with a customer-focused approach
* Previous customer-facing experience
Desirable:
* Experience using CRM systems and databases