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As a Service Technician, you provide technical support for our products, applications and service solutions to our customers.
In case a team is working at customers site one person needs to be the leader on site with the following responsibilities:
The leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd parties involved with Kardex Business
The leader on site will be the liaison between Kardex Remstar and the customerand must ensure all works are carried out safely and in accordance to local law and the core values.
You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the region.
Your tasks
1. Preventative & corrective maintenance of Kardex systems & solutions
2. Complete jobs in a timely manner according to set quality standards
3. Customer training (Operator, Health & Safety, Maintenance etc.)
4. Generate leads
5. Administrative management tasks (reporting, personal spare parts inventory, etc.)
6. Provide remote diagnostics (via phone or remote connection)
7. On-call service to customers
8. PLC troubleshooting & diagnostics
9. Basic Software troubleshooting
10. Understand, promote and advise on Kardex Remstar products and services
Main Accountabilities
11. Adhere to local Health and safety regulations
12. Positively represent the company with all external & internal stakeholders
13. Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
14. Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
15. Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
16. Act as a trusted advisor
Your profile
17. Good general standard of education
18. Mechanic/ Electronic / Electrical degree / training
19. CompTIA A+ of similar experience
Professional Experience
20. Experience in field customer service
21. Familiar with diagnostic methods
22. Basic computer skills
23. Technical / mechanical / electronic experience
24. Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
25. Experience in industrial communication (Field bus, Ethernet, etc.)
26. Experience with onsite health and safety
Leadership/Other
27. Excellent communication skills
28. Customer oriented
29. Confident, strong assertive team player
30. Good interpersonal skills
31. Ambitious and looking for growth
32. Willingness to travel
33. Service minded
34. Mechanic / Electronic Training
35. Familiar with diagnostic methods / Methodological skills
36. Basic computer skills
37. PLC troubleshooting
38. Electrical & Electronic troubleshooting
39. Basic software programming knowledge
40. Logistics knowledge/ experience is a plus
41. Ability to work at height
42. Willingness to travel
43. Car license
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