Job Description
ServiceNow Architect – ITSM Specialist | Elite ServiceNow Partner | London, one day a week in office.
I'm looking for a ServiceNow Architect with deep ITSM expertise to shape transformative service experiences for global clients. My client is one of the UK’s most respected ServiceNow partners—where innovation meets impact.
As a senior member of their architecture practice, you’ll lead end-to-end ITSM solution design, ensuring optimal platform performance, user experience, and long-term scalability. You’ll act as a thought leader across internal teams and client landscapes, helping top-tier enterprises elevate their service delivery with future-proof ServiceNow frameworks.
You will:
* Architect robust ITSM solutions using ServiceNow’s latest platform capabilities
* Translate complex business needs into elegant, scalable technical designs
* Lead technical workshops with C-level stakeholders and delivery teams
* Guide developers and consultants through delivery best practices and performance optimization
* Own architectural governance and review, ensuring alignment with platform and partner standards
* Identify opportunities to extend ITSM into ITOM, HRSD, and custom applications
You must have:
* Proven success as a ServiceNow Architect.
* Expert-level experience in ITSM suite: Incident, Problem, Change, Request, Knowledge, CMDB
* Strong knowledge of scripting (JavaScript), Flow Designer, and IntegrationHub
* Experience working with large enterprise clients in regulated environments
* Certifications: ServiceNow Certified Technical Architect (CTA), Implementation Specialist (ITSM), System Administrator
* Excellent communication and stakeholder engagement skills
You will join an Elite ServiceNow Partner with Gold-level status and glowing CSAT who have an award-winning delivery team with access to marquee projects and clients.
This role will offer you opportunities to lead innovation across several different industries such as finance, healthcare, government & you will work in a collaborative, supportive culture that prioritizes excellence and growth.
If you are interested in this role please apply below or send your CV to keira.sparkes@opusrs.com
#J-18808-Ljbffr