Our Team: How we enrich everyday life
You’ll be joining our friendly and collaborative IT Service Desk team based in Peterborough. We’re a close-knit group of analysts who pride ourselves on curiosity, teamwork, and delivering exceptional support. We work together to keep Bauer Media’s UK businesses running smoothly, supporting colleagues across audio and publishing brands. We believe in helping each other, sharing knowledge, and having a laugh while we work.
The Difference you will make
As an IT Service Desk Analyst, you’ll be the first point of contact for colleagues across Bauer’s UK businesses. You’ll play a vital role in ensuring our people have the tools and support they need to do their best work. From troubleshooting technical issues to setting up new starters, you’ll provide a consistently friendly, solution-focused service that keeps everything moving.
This is more than just a service desk role – it’s an opportunity to join a team that values growth, collaboration, and a can-do attitude. Whether you’re early in your IT career or have experience under your belt, this could be your next step.
Your role
Responsibilities include but are not limited to:
1. Deliver 1st and 2nd line IT support via phone, email, ticketing, and chat systems.
2. Log and manage incidents and requests using ServiceNow.
3. Troubleshoot technical issues across Windows, Azure, Exchange, Active Directory, and Office 365.
4. Support new starters with laptop setups, accounts, and permissions.
5. Stay proactive and curious in solving both common and unfamiliar problems.
The Skills you will bring
Must-haves:
6. Experience in a service desk or IT support role.
7. Hands-on knowledge of Windows, Exchange, Azure, and Active Directory.
8. Experience working with ticketing systems (., ServiceNow) and live chat functions.
9. Excellent communication and customer service skills.
10. Strong attention to detail and problem-solving ability.
11. Team player mindset with a flexible, solutions-focused attitude.
Nice-to-haves:
12. Basic Mac troubleshooting knowledge.
13. Experience creating or managing mailboxes.
14. Exposure to hybrid or remote IT support setups.
Working Pattern / Location
Hybrid working: 2 days a week in our Peterborough office (Wednesday being one), 3 days working from home.
Shift pattern: Monday – Friday, rotating between 8:00am–4:30pm / 8:30am–5:00pm / 9:00am–5:30pm.
(Occasional flexibility may be required to cover holidays or sickness)