Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, between 7am & 6pm, to be discussed at interview
Location: B92 8NW - Birmingham
DHL, an award-winning leading supply chain business, is seeking a EU Operations Controller to play a vital role in coordinating our daily warehouse and distribution requirements.
What does the role entail?
As part of your duties, while maintaining excellent health and safety practices, you will:
* Ensure that DHL service providers have agreed and signed off on contingency plans and have the necessary resources available to execute the plan.
* Liaise with carriers to ensure pre-arranged transport from the contingency plan, sourcing additional carriers if needed to optimize collection plans.
* Maintain relationships to ensure high, reliable on-time collection and delivery performance, and respond to moderate inquiries/requests from suppliers, carriers, and others (internal & external).
* Coordinate with the Billing/Payable Team to ensure correct cost recovery and invoicing.
* Escalate issues such as transit delays to appropriate contacts, including supervisors, management, customers, and third-party service providers.
* Ensure all transportation and customs documentation is created and processed accurately and timely, complying with regulatory requirements, and coordinate transportation with internal and external carriers & vendors.
What do we need from you?
We'd love to hear from you if you have the following experience, but don't hesitate to apply if you don't meet every criterion — we value talent and potential:
* Previous operations experience
* IT literacy, including Microsoft Office and Excel
* Strong analytical skills
Why choose us?
Along with competitive pay, you will enjoy a range of benefits including:
* Free confidential 24/7 GP service
* Discounts on retail, childcare, gym memberships, and more
* Affordable loans and an enhanced pension scheme
* 24/7 support services for you and your family, including free counseling: https://careers.dhl.com/global/en/dsc-benefits
Our approach to diversity & inclusion
We ensure our resourcing activities are fair, transparent, and consistent across the UK. Learn more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
Be an essential part of everyday life
DHL is the global leader in supply chain management, keeping the world moving. Our teams work across various industries to deliver for our customers and enable them to serve their clients effectively.
#J-18808-Ljbffr