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As the Skills Contracts Operations Manager, your core responsibility is to oversee the seamless management of contracts pertaining to skill development programmes across Greater Manchester. Your primary objective is to ensure the efficient execution of contracts, meeting client specifications, optimising resource allocation, and upholding high levels of client satisfaction. Your pivotal role revolves around driving exceptional performance and meeting the expectations outlined within the skills contracts, including financial, quality, and performance targets.
Working in close coordination with the Business Development, Enrolment, Delivery, and Data and Claims teams, you will forge robust connections to foster collaboration and alignment. Your efforts will facilitate the successful implementation and delivery of our Greater Manchester skills programmes, thereby contributing significantly to the attainment of contract objectives and goals.
Key Responsibilities
Lead end-to-end contract management, implementing robust project management and review procedures across the Greater Manchester skills provision
Collaborate with internal teams to ensure alignment of contract deliverables with commissioner expectations
Actively engage with community groups, employers, and wider stakeholders to grow and develop the business within the curriculum-specific context
Build/maintain relationships with relevant stakeholders, strategic and generic subcontractors/delivery partners and other relevant organisations
Facilitate regular contract reviews with key managers to assess performance, plan the approach to achieving future targets and identify potential challenges/mitigating actions to ensure positive contract outcomes
Work closely with the Head of Quality and Curriculum, actively participating in programme evaluation, stakeholder feedback and lessons learned activities
Drive the long-term financial performance and value for money of Greater Manchester skills programmes through effective operational and financial performance management
Work closely with the Heads of Curriculum, Head of Quality and Curriculum, and Curriculum Innovations Manager to implement step-in measures as required, including contractual performance and quality improvement planning
Provide feedback based on any evaluation results, quality and progress assessments to ensure that content not achieving intended learning objectives is addressed
Work with the Skills Delivery team as part of a defined joined-up approach to ensure a close tie-up between CPD design and programme management
Key Performance Indicators
Achievement of contractual quality and performance measures
Collaboration and engagement with community organisations, referral partners and employers
Customer retention and high levels of stakeholder satisfaction
Budget and resource utilisation and efficiency
Timely and accurate reporting on contract performance measures
Accuracy and completeness of contract documentation and reporting
Person Specification
Essential
Qualifications and specific training
A degree in business admin, management, or a related field
Level 5 management qualification or significant management experience in residential childcare or adult education settings
GCSE grade A*-C (or equivalent) in English and Maths
Full driving licence
Desirable
Level 5 teaching learning and assessment qualification
Level 4 IQA qualification
Experience
Essential
Experience of performance and/ or contract management frameworks
Proven experience in managing and delivering on educational skills contracts
Experience of business planning, budget preparation, budget management
Experience working with adult learners or in the adult education field
Desirable
Experience of and engagement with quality assurance mechanisms both internally and externally
Knowledge
Essential
In-depth understanding of national standards and regulations for adult skills
Understand how to manage and drive performance improvement in contracts
Demonstrate a knowledge, understanding and personal commitment to Equality, Diversity and Inclusion across all areas of work
Desirable
Up to date and in-depth knowledge of adult education products, services, and industry trends
Skills and Qualities
Essential
Strong leadership and management skills
Excellent communication and interpersonal skills
Strategic planning and goal setting
Project management skills
Data analysis and reporting abilities
Problem-solving and decision-making skills
Results-driven and goal-oriented
Proactive and self-motivated
Ability to work collaboratively with cross-functional teams
Strong commitment to promoting and expanding adult education opportunities
Desirable
Proficient in data analytics and using CRM (Customer Relationship Management) software
Cultural sensitivity and an understanding of the diverse needs of adult learners
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Strategic Management Services
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