Role Summary
The IT Infrastructure Administrator supports the IT Infrastructure Specialist and Manager delivering high quality, available, robust, and resilient IT infrastructure services to the Trust. The role involves administrative procedures and maintenance of the Trusts IT infrastructure, ensuring servers, storage and backup solutions operate and support the Trusts requirements.
Responsibilities
* Carry out routine maintenance, management, and backup operations of the Trusts IT infrastructure covering server estate and storage environments.
* Contribute to and assist in developing maintenance routines and schedules.
* Contribute to and maintain infrastructure monitoring systems.
* Ensure all infrastructure documentation is current and available.
* Provide technical infrastructure support to departmental front‑line services.
* Respond to and resolve technical IT infrastructure incidents efficiently and professionally.
* Diagnose faults using analytical tools and provide fixes for hardware and software faults.
* Maintain and update all IT support systems related to infrastructure.
* Create regular and ad hoc reports on IT infrastructure asset availability and performance.
* Carry out new equipment provisioning and upgrades of current equipment to agreed timescales and procedures.
* Advise staff on the best use of the Trusts messaging systems.
* Maintain the Trusts Active Directory and messaging systems.
* Provide high levels of customer care and satisfaction.
* Be involved with specific IT roll‑outs of projects as required.
Qualifications
* Degree in IT or equivalent experience.
* NVQ (3+) / HND or CompTIA Server+ or equivalent experience.
* Expert technical knowledge of IT infrastructure hardware and technologies such as storage area networks, virtual server environments and backup systems.
* Excellent understanding of Microsoft Server operating systems and applications.
* Methodical approach to fault finding, diagnosis and resolution.
* Experience supporting Microsoft infrastructure components such as Active Directory, Group Policy and DNS.
* Experience supporting server operating systems.
* Experience with Microsoft 365 technologies.
* Ability to manage own workload through excellent time management and organisation skills.
* Ability to work with minimum supervision and use own initiative, taking ownership of work.
Desirable Qualifications
* MCSE Core Infrastructure or MCP.
* Relevant IT infrastructure or vendor qualifications.
* ITIL Foundation.
* Ability to deliver technical projects within agreed constraints.
* Good knowledge of IT systems and infrastructure within healthcare organisations.
* Knowledge and skills in the use of vSphere/VMware.
* Excellent communication skills, conveying technical concepts in plain language.
* Experience in 2nd/3rd line support, managing changes, and resolving technical issues to customer satisfaction.
* Experience in NHS environment.
Equal Opportunities Statement
The Trust is an equal opportunities employer, committed to improving the working lives of its staff and operates a zero tolerance policy for aggression, violence, bullying and harassment. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
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