Overview
Technical Support Specialist - 6mths - hybrid Hertfordshire - £190pday)
Our client is seeking a Technical Support specialist to work approx. 2 days per week onsite in Ware, Hertfordshire.
You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies.
If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you.
Responsibilities
* Provide timely updates and manage customer expectations
* Read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
* Work independently as well as collaborate effectively with team members with minimal supervision
* Handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
* Apply technical concepts to troubleshooting procedures
* Install, configure, and troubleshoot various software and hardware
Required skills & experience
* Exceptional skills in problem solving & time management
* Able to provide timely updates and manage customer expectations
* Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
* A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision
* Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
* Agile, resourceful learner with strong attention to detail
Technical knowledge & assets
* Candidates must be able to display a working knowledge with:
* Applying technical concepts to troubleshooting procedures
* Installing, configuring, and troubleshooting various software, and hardware
* A familiarity with video surveillance cameras, ONVIF protocol, or other video streaming services is considered an asset.
Preferred skills and experience
* 2+ years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
* Bachelor\'s Degree/Diploma with technical background
* Certifications such as, but not limited to: CCNA, MCSA, CompTIA A+
* Minimum of 1 year experience working with a CRM platform
* Experience working in environments using the KCS Methodology
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