Customer Delivery Driver/Picker
This position is a 6‑month fixed‑term contract, working 16 hours per week (any two days in six, including bank holidays).
Our drivers are the face of our business and their interaction with customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to customers doors, no matter what the weather is doing. You will enjoy meeting people and always be willing to go above and beyond what is expected.
You will work within our coldstore that runs at a chilly –20ºC. Protective clothing and breaks to warm up with a hot drink will be provided.
We encourage cross‑team movement to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
Responsibilities
* Deliver frozen meals to customers in a timely manner
* Pick orders within the coldstore
* Use our app to update customer deliveries
* Deliver exceptional customer service at all times
* Undertake pre‑shift inspection of your van
* Drive safely, responsibly and within the law
* Clean and refuel your van as and when needed
* Contact the office with any discrepancies or delays
* Ensure customer confidentiality
* Help the office team and picking team when required
* Report health and safety, stock quality and mechanical issues
* Assist the team if another member is absent or on holiday
* Carry out local marketing activities such as leaflet drops and visits to sheltered housing to attract new customers
Essential Requirements
* Experience within a customer service‑based role
* Full UK manual driving licence
* Basic computer literacy including use of phone apps
* Evidence of work stability
* Basic secondary education
Desirable
* Experience of multi‑drop delivery role
* Experience within a care‑based role
* Warehouse experience
* Health & Safety awareness
Personal Qualities
* Friendly, approachable and reliable
* Passionate about delivering excellent customer service
* Good attendance and timekeeping
You must have held a UK manual driving licence for at least two years.
All offers of employment are subject to a driving assessment, driving licence checks and a basic DBS check. Because this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS disclosure.
This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
Benefits
* Competitive salary – accredited Living Wage employer
* 33 days holiday per year pro‑rata, including bank holidays
* Option to purchase up to 5 additional days holiday per year
* Discretionary annual bonus scheme
* Pension scheme – employer matched contributions up to 4%
* Life assurance scheme worth at least 1× annual salary
* Free turkey or voucher at Christmas
* Apetito perks scheme including salary sacrifice options and retail discounts
Apetito is a family‑owned business committed to making a real difference by delivering nutritious meals to the UK’s most vulnerable people. We pride ourselves on ethical and sustainable practices and are an accredited Living Wage employer.
We embrace inclusion, empowering individuals from diverse backgrounds to reach their full potential.
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