Salary: £30,000 - 30,000 per year Requirements: Strong troubleshooting experience in IT support Customer-focused with excellent interpersonal skills Ability to clearly explain technical issues Experience with Microsoft Windows OS and Server OS Familiarity with Office 365 and Hybrid Domain Knowledge of ERP and Service Desk environments (incident, request, change enablement, problem management) Experience with network monitoring tools, SD WAN, managing switches and routers Understanding of wireless networks and networking protocols including TCP/IP, DNS, DHCP, and VPN technologies Strong analytical, organisational, and problem-solving abilities Proactive mindset focused on continuous improvement and customer satisfaction Full driving licence Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat Log, triage, and manage incidents and requests in the ITSM system Provide basic to advanced troubleshooting for hardware, software, and network issues Escalate complex issues as needed while maintaining ownership Support workstation setup, user onboarding, and account management Collaborate with IT teams to resolve incidents and improve services Document solutions and contribute to knowledge base updates Assist with system maintenance tasks and root cause analysis Mentor junior analysts and support service desk process improvements Technologies: ERP Hardware Support ITSM Network Office 365 TCP/IP VPN Windows More: We are K.A.G. Recruitment, partnering exclusively with a leading Logistics solutions provider to recruit an IT Support Technician for their Grimsby offices. You will join a proactive, customer-focused IT support team, enjoying a salary of up to 33k DOE. This is a fantastic opportunity to contribute to IT solutions while working in a supportive environment that values learning and knowledge sharing. last updated 8 week of 2026