Expleo are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities. This role is a key part of our customers digital transformation journey, helping move towards a truly customer-centric, digitally-led business.
Location: Gaydon,
Contract Type: 12-Month Contract (Inside IR35)
As a Demand & Portfolio Coordinator, you will contribute to shaping and managing the demand pipeline. Working closely with business stakeholders and delivery teams, you’ll ensure requests are captured, validated, prioritised, and aligned with strategic roadmaps. By assisting governance processes, maintaining portfolio visibility, and supporting continuous improvement, you’ll enable the organisation to deliver change with clarity and control.
Key Accountabilities and Responsibilities
Demand Management
• Capture, validate, and assess digital demand submissions.
• Process requests promptly and direct to appropriate delivery channels.
• Maintain traceability of demand items through delivery.
• Coordinate key meetings with stakeholders.
Governance & Reporting
• Support governance forums and demand syncs.
• Maintain dashboards and reporting tools for accurate portfolio data.
• Prepare documentation for meetings, track delivery, and highlight risks.
Portfolio Oversight
• Ensure visibility of the digital portfolio.
• Assist prioritisation aligned to strategic roadmaps.
• Monitor portfolio health and escalate risks/issues.
Stakeholder Engagement
• Build strong relationships across teams and stakeholders.
• Act as liaison between demand requestors and delivery teams.
• Communicate and coordinate digital demand activities clearly.
Continuous Improvement
• Refine demand and portfolio processes for efficiency.
• Propose ideas for process enhancements.
• Provide ad hoc support to the team as needed.
Knowledge, Skills and Experience
• Good understanding of digital ecosystems and technical landscapes.
• Ability to recognise digital complexity and highlight potential delivery risks.
• Experience supporting portfolio or PMO processes in large, complex organisations.
• Familiarity with Agile delivery practices and ways of working.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Skilled at building effective working relationships across cross-functional teams and stakeholders.
• Good communication and problem-solving skills.
• Professional PMO qualification (e.g., PRINCE2®, MSP®, P3O®) desirable but not essential.