We’re hiring an experienced Centre Experience & Commercial Manager to lead the day-to-day performance of a premium flexible workspace. This is a senior, hands‑on role with full accountability for customer experience, commercial performance, and operational excellence.
You’ll combine strong commercial ownership with visible site leadership—driving revenue across coworking memberships and meetings & events, while ensuring the centre runs smoothly, safely, and to the highest standards.
This role is ideal for someone who thrives in hospitality‑led environments, enjoys owning a P&L, and takes real pride in delivering an exceptional member experience.
Key Responsibilities
* Own and deliver centre budgets and KPIs
* Drive revenue across coworking memberships and meetings & events
* Monitor costs, forecasts, and financial performance
* Identify opportunities to maximise income and improve efficiency
Operations & Customer Experience
* Lead the smooth day‑to‑day operation of the centre
* Maintain high standards of service, presentation, and experience
* Act as the senior escalation point for member issues
* Ensure seamless onboarding and move‑in experiences
* Continuously improve processes and service delivery
* Lead, motivate, and develop the on‑site team
* Build a high‑performance, customer‑first culture
* Manage recruitment, performance, and development
Facilities, Compliance & Health & Safety
* Oversee repairs, maintenance, and supplier relationships
* Ensure full compliance with health & safety, GDPR, and AML requirements
* Maintain site certifications, audits, and statutory checks
* Ensure policies and governance standards are met at site level
About You
* Proven experience in flexible workspace, hospitality, meetings & events, or customer‑focused operations
* Strong commercial mindset with experience driving revenue and managing budgets
* Confident leader with excellent communication and stakeholder management skills
* Organised, proactive, and comfortable operating autonomously
* Solutions‑focused with high attention to detail
What’s on Offer
* Opportunity to lead a flagship centre within a growing flexible workspace portfolio
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