Overview
Finance Assessment Officer role at Cornwall Council. This is a permanent post within the Charging and Assessment Team, part of The Care and Wellbeing Service. The team is dynamic and friendly. Flexible working is available: some days in the office with the option to work from home, and occasional visits to service users in the community. Office locations include Bodmin, Truro or Camborne.
The Service & Team
We have an opportunity for an enthusiastic and motivated individual to join the Charging and Assessment Team as a Finance Assessment Officer. We have one permanent post available. The Charging and Assessment Team is a dynamic and friendly team within The Care and Wellbeing Service. We offer flexible working where you will be expected to work some days in the office but will also have the opportunity to work from home, with occasional visits to service users in the community. When working in the office, you are able to work from one of our offices in either Bodmin, Truro or Camborne.
The Role
The team is responsible for undertaking financial assessments, by phone and in person, for individuals receiving care at home or residential services. The role entails a high level of contact with service users both by telephone and email. You will be responsible for liaising directly with service users and their families to conduct financial assessments ensuring they are completed fairly, consistently and promptly. You will also offer funding and welfare benefit advice and liaise with internal and external stakeholders including care providers and operational teams.
Public Language & Checks
This is a public customer facing role; the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check.
Working Pattern
Monday - Thursday 8.45-17.15
Friday 8.45-16.45
What You’ll Need To Succeed
The role requires a high level of contact with customers and you will need to demonstrate excellent communication skills, both verbal and written. You should show attention to detail, be able to work on your own and as part of a team, with a good level of literacy and numeracy skills that can be demonstrated by GCSEs grades 9-4 (A-C) in Maths and English or relevant work experience. You should have experience in the use of Microsoft Office (Outlook, Word and Excel) and have experience of diary management, prioritisation and problem solving. Knowledge of Adult Social Care and the Department of Work and Pensions benefits is desirable but not essential as full training will be provided. The most important attribute is a can do attitude and the desire to learn and enhance your existing skills.
Please read the role profile for full details of this role attached to this advert.
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff to support work life balance while meeting service needs.
Core Rewards & Benefits
* a competitive salary.
* a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
* a generous annual leave entitlement with the potential to purchase additional leave.
* A national award-winning employee health and wellbeing programme
* Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information
Please note, we are unable to offer sponsorship for this role.
The full role profile is attached here: Finance Assessment Officer Role Profile
If you would like to speak to someone about this role please contact natalie.jefferies@cornwall.gov.uk or elijah.kabasele@cornwall.gov.uk
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Demonstrate why you are suitable against each point on the Role Profile, using examples from your experience or transferable skills. Guidance on how to complete your application can be found here the application process.
Please note that applications cannot be edited after submission. For queries or assistance, please contact careers@cornwall.gov.uk.
About Us
Cornwall Council delivers services to more than half a million local people and over five million visitors a year. We are happy to talk about flexible working options such as part-time or compressed hours. Fairness and inclusion are at the heart of our vision for Cornwall. We are an equal opportunities and Disability Confident employer and we will assess applicants on merit. Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk.
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