Job Summary
Client Co-Ordinator
Salary: £28,000 pro rata, 24 hrs week
We are seeking a pro-active and enthusiastic individual to support our Client Services Manager and growing team of engineers. This role is part-time, with the possibility of increasing to full time in the near future. This office based role, is within a friendly family run business, established 20+ years. Our offices are based within the grounds of Directors property (separate access) with on-site parking available. You will be working with two other ladies in the office the majority of the time, but there will be some lone working on occasion.
The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role is pivotal in ensuring customer satisfaction and loyalty through exceptional service delivery. The the right candidate will need to be pro-active and confident enough to quickly learn all aspects of the business.
Following a period of Growth we need someone with lots of initiative who will take over some of the work load from our Client Services Manager (who runs all aspects of the office). An excellent multi-tasker, the right individual will be as happy speaking to clients on the phone as they are helping prepare H&S documents, reconciling accounts on Quickbooks, helping with new marketing initiatives or booking engineers appointments.
In addition to helping on-board new working practices (to streamline the work flow) you will be required to deal with new enquiries, booking surveys for our Director and following up with new quotations. You will also help with quotes for remedial works for existing clients that are generated by call outs or maintenance visits. Working alongside our Maintenance Administrator, you will help ensure our existing clients are kept informed and issues and/or repairs are quickly addressed. When the works are complete you will also be required to raise the appropriate invoices and ensure clients are aware of the works undertaken. We are also looking to engage more on line, so experience with Instagram, Facebook or LinkedIn engagement would also be helpful, but is not essential.
Duties
* Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service at all times.
* Accurately enter data to maintain up-to-date customer records and information.
* Demonstrate strong phone etiquette while handling customer calls, providing clear and concise information.
* Collaborate with team members to resolve complex issues and improve customer experience.
* Maintain knowledge of company products and services to effectively address customer queries.
* Produce risk assessments and method statements (from templates)
* Produce and match invoices on Quickbooks
* Create handover manuals and completion certificates
* Calculate overtime for payroll (training given)
* Assist with online marketing projects with our SEO consultants
* Assist with Health & Safety/training compliance documentation
Requirements
* Proven experience in a customer service role is preferred, showcasing strong communication skills.
* Proficiency in data entry with attention to detail is essential.
* Service desk experience helpful
* Excellent phone etiquette and interpersonal skills to engage effectively with customers.
* Strong analytical skills to assess situations and provide appropriate solutions.
* A positive attitude with a willingness to learn and adapt in a fast-paced environment.
* Quick books experience helpful, or willingness to learn
Job Types: Part-time, Temp to perm
Contract length: 6 months
Pay: From £17,000.00 per year
Expected hours: 24 per week
Work Location: In person