About the RoleThis is a key opportunity to play a pivotal role in shaping and improving the performance, knowledge, and confidence of sales agents within one of the largest private healthcare providers in the UK. Working as part of a national network of trainers, you will design, deliver, and evaluate engaging training initiatives that empower teams to deliver ethical, patient-focused, and compliant sales conversations.The role combines classroom-based learning, on-the-job coaching, and performance evaluation, ensuring each team member provides exceptional patient experiences while achieving sales objectives. Location: two roles available: Cardiff, Wales and Brentwood, Essex Employment Type: Permanent / Full-timeSalary: Negotiable Excellent Benefits Key ResponsibilitiesDevelop and deliver comprehensive training programmes to support induction and continuous staff development.Create engaging learning materials, presentations, and e-learning modules that align with company processes and compliance standards.Facilitate new-hire onboarding to ensure confidence in healthcare products, systems, and compliance.Conduct refresher sessions covering product updates, sales approaches, and regulatory changes.Provide one-to-one and group coaching to improve communication and sales effectiveness.Work with managers to identify knowledge gaps and tailor learning interventions.Collaborate with compliance, HR, and quality teams to ensure ethical and consistent sales practices.Measure the impact of training through reporting, feedback and performance analysis.Stay updated with the latest developments in healthcare sales, contact centre technology and adult learning. What you must haveExperience in a sales trainer, sales manager, or sales enablement role - ideally within the healthcare, contact centre or any other regulated environment.Experienced in designing and delivering engaging training across varied teams.Strong background in sales and customer service, with a deep understanding of ethical selling and compliance.Excellent communication, facilitation, and coaching skills.Confident using Learning Management Systems (LMS) and Microsoft Office tools.Skilled in analysing performance data to inform training strategies.Empathetic and emotionally intelligent approach to team development. What we OfferThe chance to make a meaningful impact within a reputable private healthcare brand.Modern and supportive patient support centre environment.Hybrid working opportunities.Access to continuous learning and professional development resources.Clear career progression pathways into Learning & Development or Operational Leadership roles. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more about this job please contact Agne on 0788 418 6023. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk