Communications and Engagement Advisor
We offer a salary from £38,465 - £48,080 per annum depending on experience. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year). Attractive pension scheme (up to 12% company contribution). Development opportunities in line with the Communications & Engagement Advisor progression plan. 25 days annual leave plus bank holidays – plus two wellness days. Life assurance cover of 4 times pensionable salary. A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more.
Location
This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office, home working and out onsite.
Work type
This is a fixed term opportunity for 2 years. You will be working full time, 37 hours per week, Monday - Friday within a working window of 8:00am-6:00pm.
What we do
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
Where you fit in
As one of our communications and engagement advisors, you’ll be at the forefront of telling customers about all the investment we’re making across Yorkshire. By delivering brilliant customer engagement, you’ll be working closely with local communities to build their understanding of what we’re doing to improve and making sure we’re leaving a positive lasting legacy after we’ve finished the work. We will be creating and delivering proactive bespoke communication plans for Yorkshire Water’s capital schemes making complex engineering simple so our customers and stakeholders understand what we’re doing, how and why. You’ll need to build a strong and effective network and working relationship with project managers in the capital programme, contract partners and other Yorkshire Water teams.
You’ll be out and about talking to customers and stakeholders at events, drop‑ins and meetings to promote the good work we’re doing and engage with them. Alongside this, you will be optimising all our channels to make sure we’re getting the message out there about each capital scheme. You’ll be making sure each brand touchpoint that customers have with us through the capital scheme is engaging, and will look for further opportunities to get our messages out into the community.
You will need to work closely with the wider brand and comms team to maximise media coverage and provide information for use on both traditional and social media platforms. You will look at how we can use digital channels to improve the customer experience, creating engaging web content. You will also work closely with our education and partnerships team to fully engage the wider work we’re doing in the community.
You also help provide information for newsletters and information for reporting to support a performance excellence way of working and a culture of continuous improvement.
Skills & Qualifications
* Significant experience as a communications or community engagement professional within an agency or in‑house environment.
* Proactive, creative and driven with an ability to put creative ideas into action.
* A proven track record of delivering effective communications with significant results and within a pressured environment.
* A proven track record of delivering brilliant customer engagement.
* Ability to influence key stakeholders both internally and externally.
* Excellent skills in relation to online channel and content publishing.
* An ability to create content that users want to engage with and ability to utilise this content to build relationships and create advocacy.
* Strong knowledge of the communications and engagement environment.
* Excellent interpersonal, influencing and written skills.
* Strong ability to organise and plan work.
* Be able to work independently and support and contribute to a team.
* Strong knowledge of the overall online environment including social media and how this can be used to drive interest in the work we do.
* Public Relations or similar qualification would be advantageous.
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