Job Overview We are seeking a Customer Service Representative for a role based in the Jewellery Quarter. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure. Working hours are 9am to 5pm Monday to Friday. Responsibilities * Respond to customer inquiries via phone and email in a professional manner. * Provide accurate information regarding products and services to assist customers effectively. * Handle customer complaints and resolve issues promptly while maintaining a positive experience. * Completing daily outbound calls to customers relating to queries, deliveries and delays. * Occasional helping out in other departments when required. Candidate Specification * Excellent communication skills with a good phone manner. * Good computer skills. * Proficiency in data entry with attention to detail. * Strong interpersonal skills. * A proactive approach to problem-solving. * Previous experience in a customer service role. Job Type: Full-time