Job Description
CUSTOMER OPERATIONS ADVISORCarbon60 is looking to recruit a Customer Operations Advisor to support on-site operations within a busy industrial environment in the Broughton area.ROLE: Customer Operations AdvisorPAY RATE: £12.81 per hour (£26,644.80 per annum) Overtime available: 1.5x Monday-Saturday, 2x SundaysCONTRACT TYPE: Temporary (initial 3 months, potential extension)LOCATION: Broughton, ChesterWORKING HOURS: Monday - Friday, 8:00am - 4:30pm (40 hours per week, 30-minute lunch)ABOUT THE COMPANY: A leading specialised industrial service provider, delivering high-quality solutions that help keep industry moving efficiently. With a strong presence across the UK and Ireland, the organisation is known for its technical expertise, customer focus, and supportive working environment.WHY JOIN? With a wide network of sites and a collaborative culture, you'll be part of a team that values expertise, development, and strong customer relationships. This is a great opportunity to gain hands-on experience within a fast-paced operational setting, working alongside experienced professionals.THE ROLE: The Customer Operations Advisor will support day-to-day site operations, ensuring efficient order processing, strong supplier coordination, and excellent on-site customer service.KEY RESPONSIBILITIES: * Raising and processing orders using internal systems * Expediting orders and liaising with suppliers via phone and email * Handling customer-facing interactions on-site * Managing email and telephone enquiries * Conducting stock checks and inventory support * Assisting with movement of stock across departments (may involve use of company vehicle) * Supporting general administrative tasks on-site * Ensuring compliance with all health & safety policies and proceduresESSENTIAL REQUIREMENTS: * Strong IT literacy, including professional email communication and data entry * Excellent communication and interpersonal skills * Ability to work in a fast-paced, customer-focused environment * Willingness to undertake manual handling tasks where required * Reliable, organised, and able to work independently or within a teamDESIRABLE: * Full, clean UK driving licence (beneficial but not essential) * Previous experience in a similar operational or customer-facing roleADDITIONAL INFORMATION: * Interviews will be conducted face-to-face on-site (one-stage process) * Hiring manager availability may vary due to annual leave and bank holidays * Good public transport access via nearby bus routes (limited train access) * Supportive on-site team environment
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.