MMP Consultancy are currently seeking permanent DLO Management candidates for a Housing organisation based in Kent, paying circa £81,000 per annum.
Salary: Circa. £81,000
Location: Kent
Contract: Permanent
Client: Housing Organisation
This senior leadership role carries full responsibility for operational performance, health & safety compliance, financial management, and service improvement, ensuring excellent outcomes for residents and strong value for money.
Key Responsibilities
Lead and manage a multi-disciplinary DLO, driving performance, productivity, and customer satisfaction.
Full accountability for health & safety, compliance, and operational delivery in line with legislation and best practice.
Strategic planning and effective deployment of resources to meet service targets and KPIs.
Budget responsibility of approx. £11.5m, including forecasting, cost control, and value for money.
Recruit, develop, and retain high-performing teams, embedding a culture of ownership and continuous improvement.
Manage supply chain and subcontractor performance, ensuring compliance and commercial effectiveness.
Drive service improvement using performance data, resident insight, and customer feedback.
Ensure complaints are managed in line with Housing Ombudsman requirements, with a strong focus on resolution and learning.
Build effective relationships with internal stakeholders, contractors, and partners.Essential Requirements
CIH qualification in Managing Housing Maintenance (or equivalent).
Degree-level education or equivalent experience.
Strong knowledge of health & safety legislation.
Proven senior operational leadership experience within repairs, maintenance, or housing services.
Demonstrable experience managing large operational budgets (ideally £5m+).
Strong people leadership, stakeholder management, and communication skills.
Proven supply chain and subcontractor management experience.
Full UK driving licence and access to own vehicle.Desirable
Experience leading change and transformation programmes.
Knowledge of social housing regulation and consumer standards.
Leadership of large, multi-disciplinary operational teams.If you are interested in finding out more please apply within