Location: Harley St, London
London Women’s Clinic is seeking a proactive and detail-oriented Quality Assurance Assistant to support the ongoing development and implementation of our Quality Management System. This is a pivotal role that contributes directly to the delivery of safe, effective, and patient-centred care across our expanding network of clinics.
Why Join Us?
At London Women’s Clinic, you’ll be part of a forward-thinking team committed to clinical excellence and continuous improvement. As we grow and evolve, your contributions will help shape the future of fertility care and ensure our services remain at the highest standard.
Key Responsibilities
* Support the review and maintenance of documentation
* Assist with internal audits, logging findings and supporting corrective and preventative actions (CAPAs)
* Track and support the resolution of non-conformances and deviations
* Monitor and maintain third-party agreements to ensure compliance and timely updates
* Assist with complaint handling, ensuring responses are timely and professional
* Support preparation for ISO and HFEA inspections across sites
* Maintain strict confidentiality in line with regulatory and company standards
* Attend team meetings and provide updates on activities and key developments
* Collaborate with departments across the business to support quality and compliance
* Assist with clinical data reviews and audit activities as required
* Contribute to projects aimed at improving and streamlining quality systems
Key Skills
* Good attention to detail and organisational skills
* A logical approach to problem analysis and solving problems
* An ability to grade audit/report findings appropriately and manage workflow
* Excellent initiative to be able to work independently as well as in a team
* Good skills with MS Office & excel
* Keeping updated with the latest regulation (HFEA) and other guidelines.
* Ability to perform and train others in QA audits
Qualifications:
* At least 2 years of experience in quality management or assurance, preferably in a healthcare setting.
* An ability to grade audit/report findings appropriately and manage workflow
* Good understanding of quality control standards and methodologies.
* Proficient in the use of quality management software and data analysis tools.
* Excellent communication skills, both written and verbal.
* Proven leadership and team management abilities. Knowledge of regulatory requirements relevant to healthcare and fertility clinic operations is a plus.
About you
* Strong attention to detail and accuracy
* Excellent written and verbal communication skills
* Ability to follow procedures and work to deadlines
* Competent in Microsoft Office (Word, Excel, Outlook)
* Ability to work independently and as part of a team
* Understanding of quality assurance principles
* Basic knowledge of regulatory standards (e.g. ISO 9001:2015, GMP, or industry specific standards)
* Methodical and organised
* Proactive and willing to learn
* Professional and courteous manner
* High level of integrity and confidentiality
London Women's Clinic is an inclusive employer and welcome applications from all backgrounds. We are committed to creating a workplace where everyone feels valued, respected and supported.